At Truck OEM Filters, we are committed to delivering your genuine OEM truck parts and filters quickly and reliably. Please review our shipping policy below for details on processing times, delivery estimates, shipping costs, and more.

Order Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday, excluding federal holidays) after your payment has been confirmed. You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking information once your order has been shipped.

During peak seasons, promotional events, or periods of high demand, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you by email.

Shipping Methods and Estimated Delivery Times

We currently ship to addresses within the United States only. We use trusted carriers including USPS, UPS, and FedEx to deliver your orders.

Standard Shipping: Estimated delivery within 3 to 7 business days after shipment. Free on all orders over $20.

Expedited Shipping: Estimated delivery within 2 to 3 business days after shipment. Shipping cost calculated at checkout based on order weight and destination.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier performance, weather conditions, and other factors beyond our control. Delivery estimates do not include order processing time.

Shipping Costs

We offer free standard shipping on all orders over $20 within the United States. For orders under $20, a flat shipping fee will be calculated and displayed at checkout before you complete your purchase. Expedited shipping rates are calculated at checkout based on the weight and dimensions of your order and your shipping destination.

All shipping costs and applicable fees will be clearly displayed during checkout before you finalize your order. There are no hidden charges.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this tracking number on the carrier's website to monitor the status of your delivery in real time. If you do not receive a shipping confirmation email within 3 business days of placing your order, please contact us at Contact@truckoemfilters.com or call us at +1 469-860-6388.

Shipping Restrictions

We currently ship only within the United States, including all 50 states. We do not ship to P.O. Boxes for expedited orders. We do not currently offer international shipping. If you require international delivery, please contact us and we will do our best to accommodate your request on a case-by-case basis.

Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for any additional shipping costs required to reship the order.

Lost or Damaged Packages

If your package appears to be lost or has not arrived within the estimated delivery window, please contact us and we will work with the shipping carrier to locate your package. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and product, and we will arrange a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Truck OEM Filters
4001 Windswept Way, Forney, Texas 75126, United States
Phone: +1 469-860-6388
Email: Contact@truckoemfilters.com

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