At Truck OEM Filters, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully to understand the conditions and process for returning products.

Return Window

You have 14 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused, uninstalled, and in the same condition that you received it. The item must be in its original packaging with all tags, labels, and accessories included.

Returns requested after 14 days from the date of delivery will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund: items that have been installed, used, or show signs of use; items that are not in their original packaging or are missing original tags and labels; items that have been damaged due to misuse, improper installation, or negligence; items that were purchased during a final sale or clearance event clearly marked as non-returnable; and custom or special-order items.

How to Initiate a Return

To initiate a return, please contact our customer support team by emailing Contact@truckoemfilters.com or calling +1 469-860-6388. Please include your order number, the item(s) you wish to return, and the reason for your return.

Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Please do not send any items back without first obtaining a Return Authorization number. Unauthorized returns will not be processed.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as a wrong item shipped or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot be held responsible for items lost or damaged during the return shipping process.

Return items should be sent to:
Truck OEM Filters
4001 Windswept Way
Forney, Texas 75126
United States

Refund Process

Once we receive and inspect your returned item, we will send you an email notification confirming that we have received your return. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed within 5 to 7 business days, and a credit will be automatically applied to your original method of payment.

Please note that depending on your bank or credit card company, it may take an additional 5 to 10 business days for the refund to appear on your statement after it has been processed on our end. Original shipping costs from your initial order are non-refundable.

Exchanges

If you received a defective or incorrect item and would like an exchange, please contact our customer support team at Contact@truckoemfilters.com or call +1 469-860-6388. We will provide instructions for returning the item and will ship the correct replacement item to you at no additional cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Please provide your order number and photographs of the damaged or defective product and its packaging. We will arrange for a replacement to be shipped to you at no cost, or we will issue a full refund including original shipping charges, depending on your preference and product availability.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, first check your bank account or credit card statement again. Then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at Contact@truckoemfilters.com and we will assist you.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Truck OEM Filters
4001 Windswept Way, Forney, Texas 75126, United States
Phone: +1 469-860-6388
Email: Contact@truckoemfilters.com

Your cart is currently empty.

Subtotal: $0.00